Hinnao Technology Ltd – Website Sales General Terms and Conditions

These Terms and Conditions are the standard terms and conditions that apply to the sale of Products by us, Hi Immune Ltd, trading as Hinnao Technology, a company registered in England and Wales under number 12740806, whose registered address is C/O Mcl Accountants, 29-31 Shoebury Road, Southend-On-Sea, Essex, England, SS1 3RP (“we/us/our”)

  1. Definitions and Interpretation 
    1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Consumer” is as defined in the Consumer Rights Act 2015;

“Contract” means the contract for the purchase and sale of the Products, as explained in clause 3;

“Customer” means you, the individual placing an Order with us;

“Products” means the health products which are to be supplied by us to you as specified in your Order (and confirmed in our Order Confirmation);

“Order” means your order for the Products;

“Order Confirmation” means our acceptance and confirmation of your Order as described in clause 3; and

“Website” means www.hinnao.com

  1. Each reference in these Terms and Conditions to “writing” and “written” includes electronic communications such as email.
  1. Access to and Use of Our Website
    1. Access to our Website is free of charge.  It is your responsibility to make any and all arrangements necessary in order to access our Website.
    2. Access to our Website is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue our Website (or any part of it) at any time and without notice.  We will not be liable to you in any way if our Website (or any part of it) is unavailable at any time and for any period. 
    3. Use of our Website is subject to our Website Terms of Use, which are included on our Website.  Please ensure that you have read them carefully and that you understand them.
    4. By purchasing Products from our Website you declare that you are 18 years of age or above and have the legal right to possess adult products.
  1. The Contract
    1. These Terms and Conditions govern the sale of all Products by us and will form the basis of the Contract between you and us.  If you wish to place an Order with us, our Website will guide you through the ordering process.  
    2. Our Website will give you the opportunity to either checkout as a guest, register or login if already registered. 
    3. Before submitting your Order to us, you will be given the opportunity to review and amend it.  Please ensure that you have checked your Order and that you have read these Terms and Conditions carefully before submitting it, ticking the box to say ‘I have read and understood the terms & conditions’ and making payment.  If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
    4. No part of our Website constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that we may, at our sole discretion, accept.  
    5. We then send an Order confirmation to you by email; this is NOT contractual acceptance of our ability to provide this product, it is an acknowledgement that we have received your offer, and should the Products be available as detailed on our Website then you have entered into a legally binding agreement to purchase the Products.
    6. Once we have received confirmation that the Products are available and payment has been authorised, we will contact you via email to let you know that your order has been processed for delivery. 
    7. Our acceptance is indicated by us sending you a Delivery Confirmation by email.  Only once we have sent you a Delivery Confirmation will there be a legally binding Contract between you and us.  Delivery Confirmations will be provided in writing and will contain the following information:
      1. Confirmation of the Products ordered with fully itemised pricing including, where appropriate, taxes, delivery (where applicable) and other additional charges;
      2. An Order number to be used in any future correspondence 
      3. Our identity and contact details;
      4. The estimated delivery date(s) and time(s), where applicable.
    8. It is your responsibility to provide the correct email address and telephone number, upon placing an order. We cannot take responsibility for the non-delivery of a confirmation or dispatch email should you email address be incorrect.
    9. If we, for any reason, do not accept or cannot fulfil your Order, If we have taken payment, any such sums will be refunded to you as soon as possible (in any event, within 14 days).
    10. Once your Order has been accepted as detailed in clause 3.5, it is your responsibility to notify us of any incorrectly entered order details during checkout.
  1. Description and Specification of Products
    1. We have made every reasonable effort to ensure that the Products conform to the photographs and descriptions provided in our sales and marketing literature and on our Website.  We cannot, however, guarantee that all photographs and descriptions will be precisely accurate.  Please note in particular, certain colours may look different to the actual colour of the Products, when displayed on your computer, phone or tablet.
  1. We are not responsible if information made available on this Website is not accurate, complete or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Website is at your own risk.
  2. On each individually wrapped Product we provide a list of the ingredients and also on our Website. We also say if a Product contains any of ingredients/substances which may cause allergies or intolerances.
  3. While every care has been taken to ensure the Product information shown on the Website is correct, ingredients do change and therefore nutrition content may change. We would therefore recommend that you do not rely solely on this information and always check Product labels.
  4. This Product should not be used as a substitute for varied diet. If you are pregnant, breastfeeding, taking any medications or under medical supervision, please consult a doctor before use. Discontinue and consult a doctor if adverse reactions occur.
  5. We reserve the right to make any changes in the specification of the Products that may be required to conform to any applicable safety or other legal or regulatory requirements, without notice. 
  1. Price and Payment
    1. The price of the Products will be that shown on our Website at the time of your Order.  Our prices may change at any time, but these changes will not affect any Orders that we have already accepted.
    2. All Products are priced in pounds sterling (£GDP) and exclude delivery charges which will be applied at checkout before you complete your order.
    3. We have made every reasonable effort to ensure that our prices, as shown in our current sales and marketing literature and on our Website are correct.  If we find, or are made aware of, any typographical, clerical or other accidental errors or omissions in our sales and marketing literature or on our Website, we will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.  
    4. If there is an obvious pricing error on our Website, we will be under no obligation to provide the Products to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the price error is unmistakable and could have reasonably been recognised by you as a mispricing.  Prices will be checked when we process your Order.
    5. All prices include VAT, where applicable.  If the rate of VAT changes between the date of your Order and the date of your payment, we will adjust the rate of VAT that you must pay.  Changes in VAT will not affect any prices where we have already received payment in full from you.
    6. Delivery charges are not included in the price of the Products on our Website.  Delivery options and any related charges will be presented to you as part of the Order process, where applicable. Payment for the Products and any related delivery charges must always be made at the time of Order and you will be prompted to pay during the Order process.
    7. From time to time we may send promotional codes to our customers via email. These promotional codes may be subject to certain conditions of use and/or restrictions (including specific dates between which they may be applied), which will be specified at the time of issue. 
    8. Promotional codes have no monetary value and must not be sold or transferred to anyone else. 
    9. Promotional codes cannot be used in conjunction with any other offer and are for personal use and not for trade. 
    10. All payments made via the Website will go through a secure payment gateway.  No credit or debit card information is provided to us and completion of the transaction will be subject to you agreeing to third parties’ terms and conditions. A separate contractual relationship is created between you and them and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by them.
    11. Payment for the Products (and all applicable delivery charges) shall be made by you in advance at the time of Order.
    12. We do not accept liability if delivery of Products is delayed because you have provided us with incorrect payment details.
    13. If it is not possible to obtain payment for the Products using the payment details you have provide, your order will be rejected. 
  1. Delivery
    1. All Products purchased through our Website will normally be despatched within 1 working day after the date of our Delivery Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of our control – see clause 10).  
    2. Orders placed by UK customers shall be required to sign for the order. Should your Order not arrive by the estimated delivery date, you should contact us in writing as soon as possible so we can investigate.
    3. It is your responsibility to provide us with full and correct delivery address details.  If your package is returned to us due to an incorrect or incomplete address, you will be charged the full delivery cost to re-deliver your order to a corrected address
    4. If no one is available at your delivery address to receive the Products and the Products cannot be posted left in a safe place nominated by you, DHL will leave a delivery note explaining how to rearrange delivery or where to collect the Products. 
    5. We will attempt to deliver the Products 3 times and if you do not collect the Products or rearrange delivery within the time frame stipulated, we will contact you to ask you how you wish to proceed.  If we cannot contact you or arrange redelivery or collection, we will treat the Contract as cancelled and recover the Products.  If this happens, you will be refunded the purchase price of the Products themselves, but not the cost of the initial delivery cost. Any reasonable additional costs that we incur in recovering the Products or having the Products returned to us will also be chargeable by you and will come off any amount due to you.
    6. Delivery will be deemed to have taken place when the Products have been delivered to the delivery address indicated in your Order and you (or someone identified by you) have taken physical possession of the Products.
    7. The responsibility (sometimes referred to as the “risk”) for the Products remains with us until delivery is complete as defined in clause 6.6, at which point it will pass to you.  You own the Products only once we have received payment in full of all sums due (including any applicable delivery charges).
  1. International Delivery
    1. If you order any Products from our website for international delivery and we have agreed, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. 
    2. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before ordering any Products from us. 
    3. you must comply with all applicable laws and regulations of the country that the Products are being delivered to. We will not be liable or responsible if you break any such law
  1. Cancellations by Us
    1. We may cancel your Order at any time before we despatch the Products to you, if the price of the Products change, if the Products are no longer in stock and we are unable to re-stock (if, for example, the Products are discontinued); or If an event outside of our control occurs (please see clause 10 for events outside of our control).
    2. If we cancel your Order and you have already paid for the Products under clause 5, the payment will be refunded to you within 14 days.  If we cancel your Order, the cancellation will be confirmed by us in writing.
  1. Our Liability
    1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence or 

breach of contract.  Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.

  1. We shall be under no liability in respect of any defect of the Products arising from fair wear and tear, or any obvious intentional damage, negligence, not using the Products correctly or subjecting the Products to improper conditions, failing to follow our instructions (whether given orally or in writing), misuse, or attempting repair or alteration of the Products without our prior approval.
  2. our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the contract shall be limited to the price paid for the Products;
  1. We provide advice and guidance on our Website and in our literature available for download from the Website.  Nothing in this information is intended to provide medical advice.  It is intended for informational purposes only and is not a substitute for professional medical advice, diagnosis or treatment.   In addition, if you have downloaded literature from our Website, please be aware this may no longer be the most current information. 
  2. Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees or sub-contractors); or for fraud or fraudulent misrepresentation.
  3. Nothing in these Terms and Conditions seeks to exclude or limit any of your rights as a Consumer.  More information on your rights as a Consumer can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office.
  1. Events Outside of Our Control (Force Majeure):  We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.  Such causes include, but are not limited to: failure of any sub-contractor, power failure, internet service provider failure, industrial action, infectious diseases, civil unrest, fire, flood, storms, earthquakes, subsidence, acts of terrorism or war, governmental action, epidemic or other natural disaster, or any other event that is beyond our control.
  1. Communication, Complaints and Feedback
    1. If you wish to contact us in writing, please use the contact form on our Website or email XXXXX
    2. We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.  If you wish to complain about any aspect of your dealings with us, please contact us in writing so we can investigate. 
  1. How We Use Your Personal Information (Data Protection)
    1. All personal information that we may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 2018 and your rights under that Act.
    2. We may use your personal information to provide our Products and services to you, process your payment for the Products, send our newsletter to you; and/or inform you of new Products available from us.  You may request that we stop sending you this information at any time.  We will not pass on your personal information to any third parties without first obtaining your express permission.
    3. Further information about our use of your personal information is available in our Privacy Policy, which is included on our Website.
  1. Assignment
    1. We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (if, for example, we sell our business).  If this occurs you will be informed by us in writing.  Your rights under these Terms and Conditions will not be affected and our obligations under these Terms will be transferred to the third party who will remain bound by them.
    2. You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract) without our express written permission.
  1. Third Party Rights
    1. The Contract is between you and us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.  
  1. Severance
    1. If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms & Conditions and the remainder will be valid and enforceable.
  1. Waiver
    1. No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.

Governing Law and Jurisdiction:  These Terms and Conditions and the Contract between you and us will be governed by, and construed in accordance with, the laws of England and Wales and any dispute will fall within the non-exclusive jurisdiction of the courts of England and Wales.

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